Refund Policy

1. Damaged or Wrong Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
Email: support@wsqiot.com
Please include your order number and photos/videos of the issue.
We will arrange a replacement or full refund.

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2. Change of Mind Returns

For non-quality returns, items must be:

• Unused and in original condition

• In original packaging
  Return shipping is the customer’s responsibility.

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3. Non-Returnable Items

• Items damaged by misuse

• Returns requested after 7 days

• Clearance or non-returnable products

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4. Refund Time

Refunds will be issued to your original payment method within 3–7 business days after we receive and inspect your return.

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5. Order Cancellation

Orders can be canceled before shipment.
Shipped orders cannot be canceled.

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6. Lost or Delayed Packages

If your package is lost or significantly delayed, we will provide a replacement or refund after verification.

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7. Contact Us

📧 support@wsqiot.com
Customer Service Hours: Monday–Friday, 9:00–18:00